Enterprise Distribution & Publishing

Workshop

Internal comms email, SMS and pages, with an AI assistant built for the job rather than bolted on

Visit Workshop Verified Sep 2026 · Next review scheduled Dec 2026

Workshop is an internal communications platform covering employee email, SMS and pages, with cross-posting to Teams, SharePoint and Slack. Its AI assistant, Cici, was built for internal comms rather than adapted from a general model: describe a send in a sentence and it returns a designed, ready-to-go email with layout, copy and images, which the team can then edit together. Segmentation runs off Active Directory, Workday or ADP, so audience targeting comes from the HR system rather than a maintained spreadsheet. There is also a free standalone version of Cici, which is the sensible way to judge whether the assistant is any good before anyone starts a conversation about a platform contract.

For comms teams: in-house teams running employee email at scale.

Best for

• In-house teams running employee email at scale
• IC teams who want AI inside the sending tool rather than in a separate tab
• Organisations with frontline or multilingual workforces

Pricing

Platform pricing is quote-based, with a free trial offered. The standalone Cici assistant is free.

No published price list. Request a quote and confirm whether the AI features sit on every tier or only the higher ones.

Pricing last verified Sep 2026 – check vendor site for current rates.

What works well

+ AI trained on internal comms practice rather than adapted from a general model
+ Free standalone Cici lets you test the assistant before committing to anything
+ Strong HR and directory integrations, so segmentation is not a manual job

Watch out for

- A platform commitment rather than a utility, so the AI only pays off if your email already lives there
- No published pricing
- US-headquartered, so check data residency if that matters to your organisation

When to choose this

Choose Workshop when employee email is a significant part of your workload and you want the AI inside the sending tool, with segmentation driven by your HR system.

Who should look elsewhere

If you need an intranet and employee experience platform rather than a sending tool, Simpplr or Poppulo are the closer comparison. If employee email is occasional, your existing marketing email tool plus a general assistant will do the job for a fraction of the cost. And if you only want to see what an internal-comms-specific assistant feels like, use the free Cici tool and stop there.

Key features

• Cici builds a complete, designed email from a single prompt
• Tone adjustment, rewriting and translation into 135+ languages inside the editor
• Plain-language AI summaries of campaign performance
• Cross-posting to Teams, SharePoint and Slack
• Audience segmentation driven by Active Directory, Workday and ADP

Governance & data

Data inputs Email content, employee distribution lists, directory and HR data, engagement analytics

Model training & controls Workshop publishes an AI FAQ covering whether customer data trains its models and how to opt out of AI features. Get the current position in writing.

Admin, SSO & permissions Role-based access, content governance features, and opt-out controls on AI features

Audit trail & approvals Campaign and send history with analytics

Risk notes An AI-generated employee email still carries the organisation's voice. Keep human approval in the workflow, particularly for policy, benefits and change messages.

Governance information is based on publicly available vendor documentation. Verify with your vendor before procurement decisions.